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I have done everything that support staff has told me to—twice. No luck. Continue to have a connection issue.
This red type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.
You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)
Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"
If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.
Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.
If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:
Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.
I lay on an IPad and yes I have seen that message. I don’t play through facebook. If that matters.
I play on an iPad but not through facebook. Yes, I have seen that message that red error.
Hello again @Alexie041862
What kind of device do you play the game on? Make and model please.
Do you see this red error in your profile? 👇
Still no connection.
If all of the above doesn’t help, please check your profile. Do you see this red error? 👇
Welcome to Soda Community @Alexie041862
I am sorry about this. Since I don’t know what you already have done, let’s try troubleshooting first:
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
