Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

No gold received 😢

hi I purchased the piggy bank because it was full. I received no gold whatsoever. still charged me £3.99 and have the email to prove also. easy to rectify?

Accepted answers

Joseph45

That’s very unfortunate @jboyle30😢 I’m sorry that you didn’t get your hard earned gold! However, there is still a way that you could potentially get your gold back. The first thing to do would be to go into the Help Center into your game to see what you can do to get your bars back before requesting a refund. To do this is simple:

1. Open your Candy Crush Soda Saga game, and click on the “Settings” button in the bottom left corner of the screen.

2. Access the Help Center by clicking the orange question mark from the settings menu.

3. Scroll down to the section of the Help Center titled “Purchases and Gold Bars.”

4. Access the article titled “I purchased an item on my device but haven’t received it”

5. Read and follow any instructions the article specifies.

6. If you are still unable to solve your issue, use the “Contact Us” button at the bottom of the screen to send King an email with all details necessary to endeavor and solve your problem.

If if all else fails and you want a refund, got into your email or purchase history and open the receipt. If the option is provided, click on “Report a Problem.” I hope this helps you solve your problem, and have a great week😁

All comments

Joseph45

3. Scroll down to the section of the Help Center titled “Purchases and Gold Bars.”

4. Access the article titled “I purchased an item on my device but haven’t received it”

JustPlaying

There is an open post for bubble gum hill issues in the Candy Crush Soda Saga community.
Please post your issues here so you can see the updates on this issue from the Community Manager.

stenka

I've the same thing for the 2e time.

JustPlaying

Hi @catishalvarez Welcome to the Candy Crush Friends Community

You should never lose your gold bars. I am going to ask you to please complete this contact form and they can manually go into your account to find out what is going on.

catishalvarez

Youre stealing from me. It's the third time you guys do not give me my gold bars from bubble king event..and no one response

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Accepted answers

Joseph45

3. Scroll down to the section of the Help Center titled “Purchases and Gold Bars.”

4. Access the article titled “I purchased an item on my device but haven’t received it”

All comments

catishalvarez

Youre stealing from me. It's the third time you guys do not give me my gold bars from bubble king event..and no one response

JustPlaying

stenka

I've the same thing for the 2e time.

JustPlaying

There is an open post for bubble gum hill issues in the Candy Crush Soda Saga community.
Please post your issues here so you can see the updates on this issue from the Community Manager.

Joseph45

3. Scroll down to the section of the Help Center titled “Purchases and Gold Bars.”

4. Access the article titled “I purchased an item on my device but haven’t received it”

plus moyen de se connecter au jeux
plus moyen de se connecter aux jeux candy pourquoi
Salvare joc pe alt dispozitiv
De ce nu pot salva jocul pe alt dispozitiv?Ideal ar fi sa creați un buton și sa facem acest lucru simplu, fără sa ne mai trimiteți în CLOUD,FACEBOOK etc
Redeeming stars for island rewards
When you have stars you can redeem for rewards on island ,the bubble doesnt come up so you can redeem them. I have 100 stars but no bubble to get to island . Uninstalled and reinstalled, reset my phone with no results.
Belöning
varför får man aldrig mer än 7 guldtackor i tävlingen om avklarade nivåer ?
Surpression des 5 déplacements supplémentaires j’ai fait l’erreur d'a
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.

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Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…