I can't play candy crush soda saga since two days. Why?

_Elsa_ · December 2018

Thanks @Xarly for elevating it to the studio.

DizzyBee · December 2018

Same has happened to me. :-(
Any news?

_Elsa_ · December 2018

Hi @DizzyBee, this was just reported to the studio yesterday so we need to give them a chance to figure out what's going on. Hopefully it's not too long of a wait.

DizzyBee · December 2018

No worries, I was just reiterating that I had the same problem. x

Xarly · December 2018

Hi everyone,

The studio has been looking into it and it seems like there is no issue with the game for what they could see. Have all of you tried updating your Flash? Remember that on King's website, the games run on Flash, which means that you need to have the latest version in order for the game to function properly. We have tried multiple browsers and devices both inside and outside the office and cannot replicate your issue (the game works just fine).

This means we need you to check and make sure that all elements of your PC are up to date. Let's keep the conversation happening. If anybody finds a fix for theirs, it would be great if they could share it with everyone else here.

I'll keep an eye here and will be trying to help with anything needed.

Cheers,
Xarly

_Elsa_ · December 2018

@Xarly, I just created a video trying to open the game on Internet Explorer and it's not working there either. Here is the video: https://youtu.be/qVDdGx1GQCo

Is there anyway to check this link: http://fbweb447.sto.midasplayer.com:8081

They might have to check the Google Analytics for this link because it's broken.

Xarly · December 2018

Hey @Elsa ,

The video you linked seems to be unavailable. Can you please take a look at it?

Cheers,
Xarly

_Elsa_ · December 2018

@Xarly please try it again. I had set it as "private" but now changed it to "public".

viscamander · December 2018

I have a Chromebook and it always updates flash automatically; so that definitely isn't the problem. Maybe look into it again? Somebody may have tampered with the IP...

_Elsa_ · December 2018

No it is still not opening today. I am going to send another message to @Xarly to let him know and to see this video that I created showing that it doesn't open.

https://youtu.be/qVDdGx1GQCo

I can't play candy crush soda saga since two days. Why?

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