I'm not getting lives sent by friends, why?

Welcome to Soda Community @snagglepusstoo

I’m sorry to read this. Let’s try this: clear the cache (not data!), check for game updates, log back in.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Then click on the heart symbol, which opens this screen 👇 Then click “get lives/get help”

Hope this helps 🙂