Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Lost 9 gold due to game crashing

I forgot to play yesterday. I didn’t want to lose my streak, so I clicked to pay 9 gold to continue. Purchased the $5.99 bundle that provides 30 gold. As it was refreshing, the game crashed. When I opened it my 9 gold was gone, AND I was being told to pay 9 gold again to not lose my streak! So I just paid 18 gold total. Instead of having 22 gold left, I only have 13.

I sent in a report, but I feel like I just got ripped off. Is there anything else I can do to get refund the 9 gold?

Accepted answers

All comments

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2990524#Comment_2990524

Hello!

I'm happy to hear that!☺️

Happy crushing 🍬

crappachino69

Thank you! Customer support already reached out and it’s be resolved! So happy!

Pitty_Kitty

Hello @crappachino69 and welcome to Soda community

Only customer service (King Player Support) can offer compensations🙂 forum community is not able to handle refunds.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

___

It might take 3-4 days for a King agent to reach out to you after the initial automated email.

If your conversation with a King agent is not satisfactory, let us know in the community forum. Please send us Support's email ticket number so the situation can be looked into.

Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @crappachino69 and welcome to Soda community

Only customer service (King Player Support) can offer compensations🙂 forum community is not able to handle refunds.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

___

It might take 3-4 days for a King agent to reach out to you after the initial automated email.

If your conversation with a King agent is not satisfactory, let us know in the community forum. Please send us Support's email ticket number so the situation can be looked into.

Thanks

crappachino69

Thank you! Customer support already reached out and it’s be resolved! So happy!

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2990524#Comment_2990524

Hello!

I'm happy to hear that!☺️

Happy crushing 🍬

Non existent Email?
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
candy crush soda saga
how do i update my candy crush soda saga
Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Pay but did not receive what was paid for
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
impossible connecter à FB
Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…