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My Windows Soda app freezes when trying to access Profile. Have plenty of disc space. Unistalling and reinstalling did not help. Any suggestions?
Hello @Trnava
Community Manager told me this issue is still under investigation and they'll let us know once there's a solution.
If you need to check on your profile page, you'd need to use a different platform at the moment, I'm sorry
Hello @Pitty_Kitty, I still haven't received any update on my issue resolution. Looks like it's not a priority for anyone. Could you please escalate on your end?
The issue is being looked into by Soda Studio thanks to the game ID being sent over π
I understand this is frustrating. Unfortunately I can't offer any timeframe as each situation is different. However I appreciate your posts so I can send reminders
@Pitty_Kitty , when do you think it would be reasonable to expect any response from CM? My issue has been raised to your and their attention while ago. Appreciate any assistance you can provide. It is becoming really frustrating to deal with this issue for so long. Thanks.
Hello @Trnava !
There hasn't been any updates regarding this issue from CM yet.
Though thank you a lot for sharing your game ID, I'll forward it now
@Pitty_Kitty , I'm still waiting for your response from your CM. In order to get my game ID I had to install the app on my phone. ID # I got there was 9456834686.
thanks for sharing. I'll ask community manager opinion on this
@Pitty_Kitty , thank you. However, your suggested fix does not work - tried to restart multiple times and waited more than a minute before hitting the Profile button that froze the app.
From this screen
I get this after hitting Profile when it freezes:
So can't retrieve the game ID.
My laptop model is HP Pavillion x360 convertible, runs on Windows 10. I have more almost 3 gigabytes of free disc space.
Thanks again for any further recommendations.
Hello @Trnava and welcome to Soda community!
thanks for reporting. I just noticed it on my Windows app too.
After 3-4 of restarting the app, I'm able to access my profile.
Did you try to launch your Soda app but wait for 1 minute before clicking profile button?
Is your Soda app able to display your profile page?
If it is please retrieve your game ID number after clicking twice on the King logo at the top and let me know. This way I can forward a problem report about the lagging and freezing π
Additionally would you please share the make and model of your computer?
thanks
Hi Soda fans! π Some players have reported seeing a profile picture they didnβt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatβs happening? You may see a profile picture that isnβt yours You might not be able to change your avatar right now π‘ Good to know: Thisβ¦
π¨ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! π π How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andβ¦
