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I I was taken back 90 levels

Till this morning I was in level 13795 waiting for new levels on Friday. I play on Microsoft app and I unistall the game and install it back. When I login in back I saw that I'm in level 13705. I try to play from level 13706 two levels but it doesn't coefficient in counting steps in Weekly Contest because it recognize that this are not new levels for me (I passed them but now I back in 13706). What I need to do to arrenge it to be back in level13795? In the picture you can saw that I'm not in the last level but second picture say that Batulla will continue when will be more levels.

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Tzvi_Marcu

At the end they was not able to return me to my level and need to wait 2 weeks until the Facebook level will be at the level I was.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3004216#Comment_3004216

That's strange @Tzvi_Marcu 🤔 Have you tried closing the game, checking for game updates, restarting your device and logging back in? Sometimes it can help to replay an (easy) level and then reach the last level.

Hope it doesn't happen again. Let me know 🙂

Tzvi_Marcu

@Yosca I was ahppy to earlier, this morning again I was in level 13705 and after receiving the new levels I was jump to 13751. This mean that in the system those levels was done. I will not play this week and I hope that next week it will be on the level that I was before I reinstall the game.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3002433#Comment_3002433

Glad to hear @Tzvi_Marcu 👍

Tzvi_Marcu

@Yosca They put me back at level 13795

Tzvi_Marcu

@Yosca Tank you for the answer, I unistall it because not my picture was on the user and I was not abble to change user. I did what you suggest and hope they will change it manually

Yosca

Hello @Tzvi_Marcu I am sorry about this 😕!

Why did you reinstall the game? Did you have any problems with the game?

The only thing I can think of why you are back in a lower level is because your game app was corrupted, and therefore King servers did not make a correct registration of played levels. You can contact King Support using this link and they can manually restore your progress. Select topic “lost progress or items” subtopic “I lost my progress”.

Good luck! 🍀

Welcome! 👋

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Yosca

Hello @Tzvi_Marcu I am sorry about this 😕!

Why did you reinstall the game? Did you have any problems with the game?

Good luck! 🍀

Tzvi_Marcu

@Yosca Tank you for the answer, I unistall it because not my picture was on the user and I was not abble to change user. I did what you suggest and hope they will change it manually

Tzvi_Marcu

@Yosca They put me back at level 13795

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3002433#Comment_3002433

Glad to hear @Tzvi_Marcu 👍

Tzvi_Marcu

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3004216#Comment_3004216

Hope it doesn't happen again. Let me know 🙂

Tzvi_Marcu

At the end they was not able to return me to my level and need to wait 2 weeks until the Facebook level will be at the level I was.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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