Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Game Issues

I was at level 3729. I used my only Supersonic Lolly and passed that level. Then went to go to the next level, it told me it had lost connection. Now it has put me back to level 3727. I've already passed that level. Please make this right. I'm beginning to hate this game.

Accepted answers

All comments

ShellBell64

One more thing---I was playing on my Android phone and I had downloaded the App on it. Maybe that makes a difference how they are looking?? I don't play from Facebook.

ShellBell64

I was playing on my Android phone. But I had passed the level on my Computer, then went to the kitchen and played on my phone. While playing on my phone, I used the Supersonic to clear the next level. I am at least 2 levels passed where it put me back to. I also used some boosters to pass the level it put me back on. I have been having issue's with the game for at least two weeks now. I also play on my Android tablet and was playing on it one time and I would get halfway through the game and all of a sudden, the game would just shut off. Did it to me twice until I stopped playing it that day. But this time, I was one away from the Finish line. Please have them recheck it. I do not want to go all through the two hard levels again since I have already passed them. Not fair.

Yosca

Welcome to Soda Community @ShellBell64

I’m sorry to hear this 😕. It seems that King's servers were unable to register that you completed the level. If, for any reason, you switch applications or close the game before the completion confirmation appears, your progress may not be saved. You can read more here: I passed a level, why didn’t it move me forward.

For connection errors, please try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Yosca

Welcome to Soda Community @ShellBell64

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

ShellBell64

One more thing---I was playing on my Android phone and I had downloaded the App on it. Maybe that makes a difference how they are looking?? I don't play from Facebook.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…