Candy Crush Soda Saga

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Why wasn't my purchase fully delivered?

I purchaseda package which included 250 gold bars and I was cheated out of the gold bars.i have been emailing King games since it happened. The only response was type above this line(no line available) if we Don't hear from you in three days we assume you don't need our help. I still do. I would appreciate my money being returned…

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Yosca

Welcome to Soda Community @ValB3

I am sorry to hear this 😔 Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

Welcome! 👋

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