Cannot Claim Rescue Buddies Awards

Boombalatty · April 19

I finished the Rescue Buddies and won but can't collect the prize. My User ID is 1440772359

Every time I log in the little "Claim" icon is there but when I click on it nothing happens!

Yosca · April 19

That is strange @Boombalatty sorry about this.
Have you tried to clear cache and check for game updates?

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Boombalatty · April 19

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3034611#Comment_3034611

Yes, I've cleared cache/cookies. I'm playing on a PC and this is the second time my team and/or myself have lost out on prizes that WE WON! This is getting really aggravating, especially since I throw real money at the game and still lose what I've won.

Yosca · April 19

I am sorry to hear this @Boombalatty

Unfortunately, the Community is unable to send rewards/prizes. You will need to contact King Player Support for this. If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

Cannot Claim Rescue Buddies Awards

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