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I finished the Rescue Buddies and won but can't collect the prize. My User ID is 1440772359
Every time I log in the little "Claim" icon is there but when I click on it nothing happens!
Sign in or create an account to join the fun.
I am sorry to hear this @Boombalatty
Unfortunately, the Community is unable to send rewards/prizes. You will need to contact King Player Support for this. If you happen to play on Windows app, you can contact directly from the device:
If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.
Yes, I've cleared cache/cookies. I'm playing on a PC and this is the second time my team and/or myself have lost out on prizes that WE WON! This is getting really aggravating, especially since I throw real money at the game and still lose what I've won.
That is strange @Boombalatty sorry about this. Have you tried to clear cache and check for game updates?
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
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