Candy Crush Soda Saga

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Didn't get 12 free hours

I purchased a $3.99 special this morning for 12 hours free play and 1 hour of the 5 boosters. I got the boosters, but not the 12 free hours. This is not the first time this has happened to me when I purchased this special.

Thank you for your cooperation.

Accepted answers

All comments

Welcome to Soda Community @Jerrlyn57

I am sorry your purchase didn’t go well! Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Hope this helps 🙂

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Welcome to Soda Community @Jerrlyn57

I am sorry your purchase didn’t go well! Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Hope this helps 🙂

Welcome! 👋

New here? Sign in or create an account to join the fun.

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