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Refund?
Level 1
Answers
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Need refund0
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Hi both,
As you can see in the pinned thread at the top of the category, we have an article around purchase issues. You can read it here.
If you need anything else or you'd like to chat and get to meet other players, please do! We have a Fun Area corner where all casual conversations are welcome.
Cheers,
Xarly0 -
Refund0
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I want a refund for 2 8.99 purchases that did not go to me after transaction
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I need 2refunds for 8.99 because I didn’t get the purchase
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Please check out the link below
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Hello @jeadoy13 I am sorry you had a problem with your purchase 😔
Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap "Contact Us"
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I need a full refund! Please this was not authorized by me at all. My Baby girl is only 6 and she spent 197$ on this damn game! I need the money for us to keep a roof over our head and food in out bellies! Please just refund my money. Thank you
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Welcome to the Community. To get a refund you have to contact Google Play: Android 🤖
- Open the receipt you have received from Google Play and tap "Report a problem"
- If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
- Click here for more information.
- Follow the instructions given
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