[Fixed ✅] Missing Rescue Buddies Rewards
Hey there Soda players!
We've noticed an issue where players are unable to claim the rewards given out from Rescue Buddies. The studio is currently investigating this issue and we'll update this thread with more information when we have it.
If you're experiencing this problem, please post in this thread along with your Player ID, and what device you're playing on.
Thank you for your understanding regarding this issue!
Comments
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Hello @leahr
I am sorry to hear this. Please try to force close the game, clear cache, check for updates and log back in.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
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Hello @leahr @NellaBean
Please contact King Player Support for this. If you happen to play on Windows app, you can contact directly from the device:
- click on the blue gear
- click on question mark
- click on “technical and connection issues”
- click on “thanks for reaching out”
- scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”
If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.
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Welcome to Soda Community @latentdaeva
I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.You could contact King Player Support for this. They are able to send you the rewards 🙂
If you happen to play on Windows app, you can contact directly from the device:
- click on the blue gear
- click on question mark
- click on “technical and connection issues”
- click on “thanks for reaching out”
- scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”
If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.
-
Welcome to Soda Community @bellydanceplus
I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.You could contact King Player Support for this. They are able to send you the rewards 🙂
If you happen to play on Windows app, you can contact directly from the device:
- click on the blue gear
- click on question mark
- click on “technical and connection issues”
- click on “thanks for reaching out”
- scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”
If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.