When clicking "played before" button, nothing happens in the Candy Crush Soda Saga

I really like the game! (Candy Crush Soda Saga) and I am currently on 4000+ level. Recently I bought a new phone and wanted to transfer my data on my previous phone to this new one (both phones are android). I am currently using Techno Spark 10C. It is a new phone so the requirements to have atleast 2GB in order to run the game is not a problem since the phone has an overall 128GB. I am currently having an issue where when I click the "played before" button nothing happens. I didn't have the issue when I also transferred my data to the Candy Crush Saga game. I don't want to lose my data. I already done clearing the game data, uninstalling the game, and resetting and restarting my phone but it didn't work. I hope you can help me or fix it on the new update. Thank you!