Why won't secret door open when all levels complete?

nancyb099 · May 7

I have completed all levels up to and including level 14020 but secret door tells me I have to complete all levels to open. There are no more levels. How do I get the door to open?

LoFiGummy · May 23

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3068169#Comment_3068169

(thanks for the ping @Yosca)

Thanks for getting back to me. A fix for this issue is now planned in an upcoming version of Soda! It should be out later at the end of this month. Apologies for the troubles with this, but hopefully you can all enjoy the full experience of this test in June!

LoFiGummy · May 7

https://community.king.com/en/candy-crush-soda-saga/discussion/449054/why-wont-secret-door-open-when-all-levels-complete

Hey there @nancyb099, that sounds like potentially a bug! It should be open and you should be able to play other levels by going through it.

Could you let me know which Player ID you have with this problem so I can check it with the studio?

Yosca · May 7

Welcome to Soda Community @nancyb099

Congrats on your achievements! More players got this same notification and I am sorry for that. It's probably some sort of bug, and I'll pass this on.

Thank you for the information 🤗

Polly85 · May 7

I have had the door for about 3 weeks and will not move me on to new levels. I have updated the game yesterday and still nothing. My last level I completed was 14020 and since then nothing on my Android and kindle fire. On home computer it moved me on and on level 14090 but not on my other two devices which is what I use most days when out and about. Have cleared cache and turned off and restarted devices, but makes no difference at all 😣