Purchased a yummy mix for $29.40(NZ) on the 29th Dec Not happy

angief67 · December 2018

Hey can anyone please help me!!!
I purchased on the 29th Dec 2017 and I dont often buy these packs but thought I would treat myself
Anyhow all up I had 154 cold bars which I thought Ill only use if I need to buy extra moves
Today I only have 14 gold bars and I swear not I or anyone else has used them!!
I know its first world problems but I want my 140 bars that have gone back!!

is that possible??

_Elsa_ · December 2018

Hi @angief67, thank you for posting in the community. You should never lose gold bars! I am going to ask you to please complete this contact form: https://soporto.king.com/contact

They can manually go into your account to see what happened with the gold bars. You should get an email from them along with a ticket number. I wouldn't expect an answer from them until at least Wednesday because of the holidays. If you don't get an email by Friday morning, please follow up with me here and I can have the Community Manager follow up from his end.

angief67 · January 2019

Hi Elsa still no email from King just wondering if you could let them know that
Ange

_Elsa_ · January 2019

Hi @angief67, I am going to elevate this to the Community Manager and he will be able to look into this to find out why you haven't heard from anyone. Just be a bit patient because they are backed up.

Xarly · January 2019

Hi @angief67 ,

Thanks for your message! I've checked and with the same profile that you are writing here there are no pending tickets on the Player Support side of things. Make sure you reach out to them (you will receive an email once you have done it that confirms your request has been received).

If you have troubles with it, just let us know.

Cheers!
Xarly

Purchased a yummy mix for $29.40(NZ) on the 29th Dec Not happy

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