[Fixed ✅] Missing Rescue Buddies Rewards

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3040630#Comment_3040630

Thanks,I’ll pass it on!

1487653166

https://community.king.com/en/candy-crush-soda-saga/discussion/446647/being-investigated-missing-rescue-buddies-rewards

didn’t get my reward after winning rescue buddies 😭 ID 1487653166

Welcome to Soda Community @Djhowarth

I already answered you in your other thread here so this one will be closed 🙂

Welcome to Soda Community @Djhowarth

I am sorry about this. The Studio is aware and is already investigating the cause.

Could you please provide me with your Game ID? This can be super helpful for the Studio to investigate the cause. I will also forward your screenshots. HERE is how to find your Game ID.

Screenshot_20240423_235316_Candy Crush Soda.jpg

Rescue Buddies not giving me a reward

Screenshot_20240423_235328_Candy Crush Soda.jpg

The bubble buddies

https://community.king.com/en/candy-crush-soda-saga/discussion/446390/i-cant-get-my-award-for-rescue-buddies-it-just-gets-going-back-to-prize-page-thank-you

It just flashes back to the rewards

LoFiGummy

Hi there @Poppy1234 and thanks for reporting this!

The studio is aware of this issue and are currently looking into it, if you can let us know your Player ID I can send it to them for them to look at as well!

Poppy1234

I can not get my award from rescue buddies. Please help ne with this.

Welcome to Soda Community @melissah76

Sorry about this!
Please try to force close your apps, turn off your device for at least 10 seconds, restart your device. Check for any device or app updates and ensure you have at least 2GB free memory storage to run the game smoothly.

If that doesn’t work please contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

Welcome to Soda Community @bellydanceplus

I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.

You could contact King Player Support for this. They are able to send you the rewards 🙂

If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

melissah76

I won the weekly episode race. Came in 1st place but didn’t get all the boosts. This is the 3rd time this has happened.

bellydanceplus

Rescue Buddies won't open to claim reward in Soda Saga.

Welcome to Soda Community @latentdaeva

I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.

You could contact King Player Support for this. They are able to send you the rewards 🙂

If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

latentdaeva

I haven't been able to claim my Rescue Buddies reward for two days.

Hello @leahr @NellaBean

Please contact King Player Support for this. If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

Yup same, and didn't get the reward now since the game is gone🙄

NellaBean

I'm having the same problem with Rescue Buddies. I followed the steps and it still doesn't work.

Hello @leahr

I am sorry to hear this. Please try to force close the game, clear cache, check for updates and log back in.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

ANybody else having issues with the rescue buddy game on here? Mine won't open to let me receive my reward.

Comments

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3040630#Comment_3040630

Thanks,I’ll pass it on!

1487653166

https://community.king.com/en/candy-crush-soda-saga/discussion/446647/being-investigated-missing-rescue-buddies-rewards

didn’t get my reward after winning rescue buddies 😭 ID 1487653166

Welcome to Soda Community @Djhowarth

I already answered you in your other thread here so this one will be closed 🙂

Welcome to Soda Community @Djhowarth

I am sorry about this. The Studio is aware and is already investigating the cause.

Could you please provide me with your Game ID? This can be super helpful for the Studio to investigate the cause. I will also forward your screenshots. HERE is how to find your Game ID.

Screenshot_20240423_235316_Candy Crush Soda.jpg

Rescue Buddies not giving me a reward

Screenshot_20240423_235328_Candy Crush Soda.jpg

The bubble buddies

https://community.king.com/en/candy-crush-soda-saga/discussion/446390/i-cant-get-my-award-for-rescue-buddies-it-just-gets-going-back-to-prize-page-thank-you

It just flashes back to the rewards

LoFiGummy

Hi there @Poppy1234 and thanks for reporting this!

The studio is aware of this issue and are currently looking into it, if you can let us know your Player ID I can send it to them for them to look at as well!

Poppy1234

I can not get my award from rescue buddies. Please help ne with this.

Welcome to Soda Community @melissah76

If that doesn’t work please contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

Welcome to Soda Community @bellydanceplus

I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.

You could contact King Player Support for this. They are able to send you the rewards 🙂

If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

melissah76

I won the weekly episode race. Came in 1st place but didn’t get all the boosts. This is the 3rd time this has happened.

bellydanceplus

Rescue Buddies won't open to claim reward in Soda Saga.

Welcome to Soda Community @latentdaeva

I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.

You could contact King Player Support for this. They are able to send you the rewards 🙂

If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

latentdaeva

I haven't been able to claim my Rescue Buddies reward for two days.

Hello @leahr @NellaBean

Please contact King Player Support for this. If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

Yup same, and didn't get the reward now since the game is gone🙄

NellaBean

I'm having the same problem with Rescue Buddies. I followed the steps and it still doesn't work.

Hello @leahr

I am sorry to hear this. Please try to force close the game, clear cache, check for updates and log back in.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data