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Qualifers // Quarters // Semis // Finals
Errors with Shipmates
Hello, I have win Shipmates already, but the problem is when I click into it, it just shows the default board without any tiles. And it even can't be clickable, except for the X button to go out. This does not just happen on my PC, but on my phone also. And I have tried different Wifi, try to wait for an hour then comeback, but the same thing still happen.
Answers
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Have you cleared cache, updated the app, restarted, I can't think of anything else for you, and I really don't want to say uninstall and reinstall try the 3 above if you haven't already,,have you gone into support, they will certainly have something there that will help you
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Welcome to Spds Community @astroparty
Sorry to hear this! Please try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Please let me know if the problem persists after doing troubleshooting 🙂
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Thanks @Yosca , I don't think that's related to anything about the device, cuz that's happened on both my PC and my phone. But I think there might be another reason behind this, it's about time. Cuz when I start playing Shipmates on my phone, the time I set to be May 16th (cuz I haven't played for a long time, I changed the time so that it won't affect my streak of daily boosters). On my PC, the time is still May 20th(the current time). Then when I start the Shipmates on my phone, it shows that there will be 1d23h left. But when I come into the PC, it says 0m0s left. Then it turns out to be like this, and then when I go back to my phone the same thing happens.
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@Yosca I also tried logging out, clear browsing data, restarting my iPhone, updating the game, logging in again, play some levels, but the Shipmates is still the same. And it just happens to my Shipmates, others work normally. As I said in my reply earlier, the Time Change might be a proper reason.
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Thanks for your reply, I have changed the time in many ways, but it is still the same, all of the button has no effect except the X button. Also this just shown that I defeated my opponent, but the fact is that the event just ended because it run out of time (probably due to time change). Of course no rewards have arrived for me, and when I press the X button it just goes out and still keeps the Shipmates gold.
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The timer is to the battle and this Shipmates activity. You said you have changed the time in many ways, but it is still the same, all of the button has no effect except the X button. You definitely have this result, because you only changed your time, but this is a battle, it involves you and your opponent, unless you changed your opponent's time either. You have end the battle in your side only.
I think you may have to wait about three days till your opponent's time ran out.
