After another user logged out I cannot log in with my user name

christs0507 · June 19

Another player logged in my android, played candy crush soda and then logged out. Since then, when I try to log in with my email and password, I get logged in as the other player. What can I do without losing my progress? Thank you.

kiara_wael · June 19

Hi and Welcome to the King Community

You’ll first need to log out of your current account. On most devices, this can be done by going to the game’s settings and finding the logout option. Once you’re out, you can log in with Your account ( Email and Password) Play any Level and Log in again with your account

PummyRaj · June 20

https://community.king.com/en/candy-crush-saga/discussion/456006/after-another-user-logged-out-i-cannot-log-in-with-my-user-name

Hello @christs0507🤗 A Warm Welcome to the King Community!

Since you are having this issue in Candy Crush Soda, let me call in our Soda Saga Moderator @Yosca to help and follow up with you!

Thank you for joining our Community & have a great rest of the day🍫🍫

christs0507 · June 20

https://community.king.com/en/candy-crush-saga/discussion/comment/3095976#Comment_3095976

Hi! Thank you for the reply, but as I mentioned the other player has logged out. Then I logged in with my email and password and I still see the profile of the other player. The game shows my level but the other player's golden bars, boosters, etc.

christs0507 · June 20

Hi! I appreciate any help, because it seems that I my account has disappeared!

Yosca · June 20

Welcome to Soda Community @christs0507

I am sorry this is happening to you 😕. It seems like 2 different accounts have been merged. Once accounts are merged, they cannot be separated. Using multiple accounts on 1 device risk having them merged 😕

The only solution is to create a new King account, then contact Player Support and ask to restore your account manually. To contact Support you can do this directly via the new game account:

Tap on the blue gear
Tap on the ? mark
Tap on “my game progress”
Tap on “Technical & Connection issues”
Tap on “Thanks for reaching out” and tap on “contact us”

Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)

Again, so sorry about this. Please try to avoid using different accounts on 1 device next time.

After another user logged out I cannot log in with my user name

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