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Why does your game crash so much

thor71
thor71 Posts: 1

Level 1

I have experienced lots of times where the game crashes and I loose my turn and especially annoying lots of tokens! What are you planning to do about that! The generic apology of we have experienced technical issues does not help and does not refund my money spend

Answers

  • Yosca
    Yosca Posts: 17,649

    Hi there @thor71

    I don’t have any problems with my game and it never crashes 🤞

    Please visit the Help Center articles (choose your device):

    ➡️ Why is my game crashing Android

    ➡️ Why is my game crashing Apple

    ➡️ Why is my game crashing Windows

    ➡️ Why is my game crashing Amazon

  • Yosca
    Yosca Posts: 17,649

    For refunds please contact King Player Support:

    If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Tap on the blue gear

    - Tap on the ? mark

    - Tap on “My Purchases“

    -  Choose and tap on a topic that is closest to your question/issue

    - Scroll down to the bottom and tap on "Contact Us"

    If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID

    Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)

  • Cindy-25
    Cindy-25 Posts: 10

    Level 2

    I have lots of crashes too! Watch 3 videos to get extra moves and then it freezes and I have to close the games and restart it to get out of it. And I maybe only needed one move to win the game but I watch all 3 videos just in case. But when it freezes like that, I can't get out of it unless I close the game so I lose all the moves and boosters I just got by wasting my time to watch 3 advertisements. Sometime it freezes even before watching the videos. As in, it offers me to watch them to get the extra moves but then tells me Oops! Sorry something went wrong. This happens daily. I clear the cache before starting to play, reboots the game and even reboot the tablets and within a game or two the freezes start.

Hey! Would you like to give us your opinion?