Why do I keep having to start at level one?

jlb51 · June 29

This has been about the third time today I have had to start at level one. I am actually in the low 700's. This has been happening more frequently. Am I doing something wrong?

DieOmimi · June 30

Hi @jlb51 warm welcome to our community at Candy Crush Soda Saga.

I'm sorry to hear that you were sent back to level 1.
I recommend that you get a King account. If you're logged into the game with a King account and bite online, your progress will be tracked on King servers and you'll see your progress on any of your devices.
Here are our tips from the 📕Help Center: I can't find my progress in the game – How to retrieve your levels.

Have a nice weekend. 💦

Yosca · June 30

Welcome to Soda Community @jlb51

I am sorry to hear you have this problem. Please check some troubleshooting steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Clear cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
: in iOS: go to settings - tap on Safari - tap on Clear history and website data

Connection: Try to connect to a WiFi connection instead of using cellular data

If that doesn’t work, please visit these guides:

➡️ Have you lost your levels

➡️ How to retrieve your levels

Hope this helps 🙂

jlb51 · July 1

All of the levels are still there. I am sent to level 1, then have to scroll to the 700's.

Why do I keep having to start at level one?

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