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Why when I paid the the mini game
I paid the the upper mini game to unlock the other side, but I never got all my earnings and I wasted money. I just want all my perks. Plus it seems like the game is acting wired like stalling and not giving honest plays. Sometimes it don’t even count my winnings right. It’s the same that happens in other games so I know it’s something.
Answers
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Hi @gregloves warm welcome to our community at Candy Crush Soda Saga. 💦
I guess you wanted to buy the golden Soda Pass and didn't get the rewards you expected? I'm very sorry about that. If this happens to you in other games, please check our 📕Help Center for the relevant articles. They are different depending on which platform and game you play on.
Here's an example if you're playing on an Android device:
I didn't receive my Android purchase
If you're playing on an iOS device, Windows, or other platform, please check out our 📕Help Center articles.
Have a nice day. 💦
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Hi there @gregloves
Purchase unlocks the Deluxe Pass, but rewards from both the Deluxe Pass and Free Pass cannot be collected until the quests are completed. Please visit this guide for info on Free and Deluxe Rewards Pass: Rewards Pass.
If you have played and completed your quests but are unable to redeem the respective rewards, try to force close your apps, turn off your device for at least 10 seconds, restart your device. Check for any device or app updates and ensure you have at least 2GB free memory storage to run the game smoothly.If you are still unable to redeem your rewards after this, please contact King Player Support directly from your Soda app:
- Open the game app
- Tap/click the? mark
- Tap/click My Purchases
- Choose and tap/click a topic that is closest to your question/issue
- Scroll down to the bottom and tap/click "Contact Us"
Fill in the form by selecting "Purchase Issues or Questions" and the subtopic that applies to your case the most. Explain your problem and send.
