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When I open the game, it always shows me the connection issue

THOMASOMALLEY
THOMASOMALLEY Posts: 1 Newbie

When I open the game, it always shows me the connection issue

Answers

  • Yosca
    Yosca Posts: 17,226 Soda Moderator

    I am sorry to hear this @THOMASOMALLEY

    Please try the following steps:

    Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

    Updates: Make sure you have the latest game and device updates

    Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

    Connection: Try to connect to a WiFi connection instead of using cellular data

    Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    ————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

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