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Game loads at level 1, and take a life.

jlb51
jlb51 Posts: 11

Level 2
in Support

I am on level 799. When I click to play, the game loads at level 1 and takes a life. Without clicking to start game, I exit and out and go back, and try again. It use to take me back to level 799, now it keeps taking a life. What seems to be the problem.

Answers

  • LoFiGummy
    LoFiGummy Posts: 2,391
    https://community.king.com/en/candy-crush-soda-saga/discussion/471176/game-loads-at-level-1-and-take-a-life

    Hey there! Wow that sounds really annoying, I'm sorry to hear that.

    First of try the following:

    • Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
    • Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.

    If this doesn't help, make sure to have a stable internet connection while you play.

    Then if you could it would be helpful if you let us know the following details:

    • What device do you play on?
    • What version of Soda do you play on?
    • What is your Player ID?

    If you send us this then we can help you further!

  • jlb51
    jlb51 Posts: 11

    Level 2

    I figured out why it was it wasn't working. The game doesn't work right on Windows 11. I can play it on an older Windows 10. FYI

Hey! Would you like to give us your opinion?

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