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I have paid two times 5,99 euro without get the gift
Hi there @barbaralyberi
I am sorry about the purchase. Please contact King Player Support as Community cannot deal with purchase issues because the query includes your personal details, but Player Support can! If you happen to play on Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Player ID:
➡️ How to find your Player ID on Soda app: click here
➡️ How to find your Player ID on Facebook site: click here
Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)
reminder
good day
have you checked my ID in order to settle the matter?
my player ID is my profile in Facebook
Barbara Limperi
Ok, please have a look at this page:
I tried making a purchase but I’m not sure if it was successful or if I’ve been charged? – King General (zendesk.com)
If you still have the problem, please use the support button in the game as you will be connected to customer support that can help you
If you can't find it, please let me know your Player ID so that I can have a look
windows
please help
Hey there and welcome to the community!
It would help us to know what platform you play the game on (ex: Android, iOS or Windows).
Otherwise you can take a look at this page and look at the section called "Purchases" which will have articles that can help you!
Candy Crush Soda Saga (zendesk.com)
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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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