Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Ads
janet7
Posts: 21
Level 3
in Discussions
Why do all the ad videos have a message "Oops! Something went wrong with the video"
Can you get it fixed please
1
Comments
-
I’m sorry to hear that @janet7
Please try the following steps:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
2 -
Thank you Yosca, all of the suggestions you have listed I have done, I regularly check everything
1
