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Missed a day reset

DaddyO-2
DaddyO-2 Posts: 25

Level 3
in Support

I have 4 games i play every morning, yet sida keeps reseting itself every month or so. I know once i missed a day here or there, but i know i played yesterday and it reset this morning. No my phone did not update or reset, and only a priblem with soda.

Answers

  • Yosca
    Yosca Posts: 17,870
    edited November 10

    Sorry to hear that @DaddyO-2

    There are a number of reasons this reset might happen: the time you logged in, device updates, and one-time glitches may cause this.

    Sometimes simple troubleshoot steps can help to prevent this:

    ➡️ provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

  • DaddyO-2
    DaddyO-2 Posts: 25

    Level 3

    I dont log out, and this only continuino to happen with soda. I leave the app open in background and generally play around the same time every day

Hey! Would you like to give us your opinion?

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