I can’t access the lives sent by my team

ssilva373 · November 20

Every time I run out of lives, it keeps telling me to join a team (which I am already on). It even shows under the “team chat” that members have sent me lives. Why can’t I access them?

LoFiGummy · 9:34AM

https://community.king.com/en/candy-crush-soda-saga/discussion/476763/i-can-t-access-the-lives-sent-by-my-team

Hi there and welcome! That sounds frustrating, please follow these steps first of all:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

Once you've done that, if the problem remains it's helpful if you can tell us the following info:

What device are you playing on
What version of the game you're playing on
What's your Player ID

Then we can look into it further and hopefully be able to help you out!

I can’t access the lives sent by my team

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