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I can’t access the lives sent by my team

ssilva373
ssilva373 Posts: 1

Level 1
in Support

Every time I run out of lives, it keeps telling me to join a team (which I am already on). It even shows under the “team chat” that members have sent me lives. Why can’t I access them?

Answers

  • LoFiGummy
    LoFiGummy Posts: 2,391
    https://community.king.com/en/candy-crush-soda-saga/discussion/476763/i-can-t-access-the-lives-sent-by-my-team

    Hi there and welcome! That sounds frustrating, please follow these steps first of all:

    • Restart: Force close apps and restart your device.
    • Updates: Check that you have the latest game and device updates.
    • Clear Cache:
      • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
      • 🍏 iOS: Settings > Safari > Clear History and Website Data

    Once you've done that, if the problem remains it's helpful if you can tell us the following info:

    1. What device are you playing on
    2. What version of the game you're playing on
    3. What's your Player ID

    Then we can look into it further and hopefully be able to help you out!

  • Rufusj
    Rufusj Posts: 11

    Level 2

    it’s happening to a lot of people. I can’t get any lives. Keeps saying to join a team. I’m already on a team. Can’t find my player ID. Searched all locations.

Hey! Would you like to give us your opinion?

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