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the option to ask my team for lives has disappeared how can I get it back?
Did you wait 24 hours to request lives via team chat? Since after 24 hours the gray will have disappeared and the heart symbol should be active again.
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I can't request team help in the lives window (asks me to join a team) or in the team chat window (greyed out). I was able to before. I have tried force stop, reboot with 10 sec delay, and reinstalling. Nothing has worked. Prior to reinstalling i was unable to chat with my team. After install I am able to do that and play events.
after this latest update. My whole team is gone. Nothing there. I have looked everywhere you say too for my player Id. I cannot not find anything. I’m about done. I’ve never had this any problems playing this game
Hello @burkhola @Rufusj @kimdewoo
Did you do the workaround and after that the heart symbol remains grey, so you can't ask your teammates for a life again? If so, please provide us with your Player ID and if you play through King or Facebook account, so that the Studio can investigate this further.
How to find your Player ID on Soda app, click here
How to find your Player ID on Facebook site, click here
We appreciate your help!
I am havibg the same issue. Also in my team tab I can't request lives. It is greyed out
We can’t do this! People have been complaining all week!
I’m still having the same issue. Been over a week! Done everything they said too. No help whatsoever!
I have the same issue and it won't let me in the teams chat either
Welcome to Soda Community @patdyer
Sorry for that! Can you show us a screenshot of what you see? Also, we would like to know your ➡️ Player ID (click the green word for explanation please) How to take a screenshot: https://www.take-a-screenshot.org
The Studio is currently investigating the error that occurs when requesting team member lives.
Until this is solved, you can request Lives from your team by entering the Teams Chat:
Tap on the Teams symbol on the main screen
Tap on Chat
Tap on Ask for Lives (Ask and a red heart) at the bottom
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
