Rewards Pass

Hi there, and I'm sorry to hear that - please try this first:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

I would also play a level or two to see if things get refreshed. If the problem remains, please return to us with the following information:

• What device you play on
• Your Player ID