Rewards pass

Hi there, sorry to hear that! Try the following;

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

If it doesn't help, could you send us the following:

1. 📲 Device and OS version
2. 🆔 Your Player ID
3. 🕹️ Game Version