I have been trying to purchase gold bars in order to keep my progress. It has said contacting for 3

Question

I have been trying to purchase gold bars in order to keep my progress.  It has said contacting for 3 days.  What am I supposed to do?

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/479152/i-have-been-trying-to-purchase-gold-bars-in-order-to-keep-my-progress-it-has-said-contacting-for-3

Hey there @nikiawhite! That sounds a bit frustrating, but where do you see the "Contacting" message? Do you perhaps have a screenshot?

What I would try to check to make sure that nothing is wrong are the following steps:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help, please let us know what device you play on, your game version, and your Player ID!