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Hi Welcome to the Sweet Soda Community

If you're experiencing "ad features not available" in Candy Crush Soda Saga, it likely means the game isn't currently showing you ads to watch for extra lives or moves, which could be due to a few reasons: you might have recently made a purchase in the game, your device settings could be blocking ads, or the game itself might be experiencing a temporary issue with ad delivery; it's best to check your device settings for ad blockers, restart the game, and update to the latest version to see if that resolves the issue.

You can try following steps

Clear cache of your game, free atleast 2 gb device storage, check your internet connection

Restart the game: Close and reopen the Candy Crush Soda Saga app to refresh the ad system

Thank you