Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Home
Support

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Why are awarded prizes disappearing?

nadiaraei

The prizes disaooeared after the update

To Ask Your Question:

Accepted answers

All comments

Yosca

Thanks!!!

Creative_Elsa

I finally understand it. Mr. Toffee's Fair I think is still in testing. I will find out and get back to you.

Yosca

Elsa said:

Here is a print screen that i just did with the game. Ok something is going on because after I did this I went into the second one which is not showing in your game correct? I did a print screen to find out what it's for. It's an overview of your game. But I just went back in to check and I am now missing the star one! Look at the second picture. I only have the overview and the new event - Mr. Toffee's Fair. The studio must be working on the game today and making changes.

Yes, that’s what I mean. But I don’t have Mr. Toffee, so I am not able to get prizes.

Creative_Elsa

Here is a print screen that i just did with the game. Ok something is going on because after I did this I went into the second one which is not showing in your game correct? I did a print screen to find out what it's for. It's an overview of your game. But I just went back in to check and I am now missing the star one! Look at the second picture. I only have the overview and the new event - Mr. Toffee's Fair. The studio must be working on the game today and making changes.

Image: https://us.v-cdn.net/6030983/uploads/editor/mh/vz2vc16sfso2.png

Image: https://us.v-cdn.net/6030983/uploads/editor/k8/0gtibm3fl6eq.png

Yosca

No. See the picture. At right above you see first the golden medal with the star. Now, the golden medal is gone (see my earlier picture).

Creative_Elsa

Is this what you mean?

Image: https://us.v-cdn.net/6030983/uploads/editor/9h/gdsrs6hgquk9.png

Yosca

Elsa said:

Hi @Yosca,

Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes. Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.

I don’t mean the gift boxes. It’s the golden medal with the star in it. It was always there and I don’t see that as an event.

Creative_Elsa

Hi @Yosca,

Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes. Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.

Yosca

Mine has been disappeared today as well. I didn’t had an update and playing on ipad.

nadiaraei

I mean the one with medal sign

Creative_Elsa

Hi @nadiaraei are you referring to an event such as Bubblegum Hill which would show up on the left side when it's available?

nadiaraei

Well i mean when you collect candies you get prize
i play on same mobile and after the update it just disappeared i can only see at the right side overview

Creative_Elsa

Hi @nadiaraei, what prizes are you referring to? Are you playing on a mobile device because the rewards are only saved to that device so any updates or crashes can cause you to lose them. Were they for a specific event?

Accepted answers

All comments

Creative_Elsa

nadiaraei

Well i mean when you collect candies you get prize
i play on same mobile and after the update it just disappeared i can only see at the right side overview

Creative_Elsa

Hi @nadiaraei are you referring to an event such as Bubblegum Hill which would show up on the left side when it's available?

nadiaraei

I mean the one with medal sign

Yosca

Mine has been disappeared today as well. I didn’t had an update and playing on ipad.

Creative_Elsa

Hi @Yosca,

Yosca

Elsa said:

Hi @Yosca,

Please note that the gift boxes are working as intended. It is an event and is not meant to be there permanently, it comes and goes. Thank you for your feedback and although this is a nice-to-have, it is not meant to always be there.

I don’t mean the gift boxes. It’s the golden medal with the star in it. It was always there and I don’t see that as an event.

Creative_Elsa

Is this what you mean?

Yosca

No. See the picture. At right above you see first the golden medal with the star. Now, the golden medal is gone (see my earlier picture).

Creative_Elsa

Yosca

Elsa said:

Here is a print screen that i just did with the game. Ok something is going on because after I did this I went into the second one which is not showing in your game correct? I did a print screen to find out what it's for. It's an overview of your game. But I just went back in to check and I am now missing the star one! Look at the second picture. I only have the overview and the new event - Mr. Toffee's Fair. The studio must be working on the game today and making changes.

Yes, that’s what I mean. But I don’t have Mr. Toffee, so I am not able to get prizes.

Creative_Elsa

I finally understand it. Mr. Toffee's Fair I think is still in testing. I will find out and get back to you.

Yosca

Thanks!!!

Creative_Elsa

I just found out that it's still in testing but as they find out that it's working more players should start to see this. Hopefully you will get it soon.

Yosca

Thank you for your help. So, as long as I don’t have Mr. Toffee I’ll get no prizes anymore? If that’s so I think it is unfair.

Creative_Elsa

They might start creating new events in the future. Do you get Bubblegum Hill?

Yosca

Yes I do. And I have finished all levels, and can play BGH the whole week. But if I won’t get prizes I feel like I’m stuck. Waiting for new levels, playing BGH and no challenges.

Creative_Elsa

Well you are very lucky to be at he end because I’m not. Do you play the other Candy Crush games?

Yosca

Only Candy Crush Saga. The other games I’m not interested. Right now I see Saga has a problem as well. (Doesn’t show challenges). Well I hope I will get Mr. Toffee soon, or they can give me back the medal

Suzie-4

I am on 2703. The games are very hard at this level and I need the boosters collected in the quests to progress. I sometimes use my freeplay 1/2 hour just to complete quests and get the prizes. If King is taking this away, I will dekete game.
What is King up to? They have messed up Candy Crush too and stopped the prizes there.
Just after money, now it seems.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…