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Why are awarded prizes disappearing?

nadiaraei

The prizes disaooeared after the update

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virgieboo

Responses are vague and ambiguous and problem NOT SOLVED. My message after a game, win or lose, is that awards are now being ... and after a few clicks this is what displays and is stuck.

the only way to proceed is to close the game and restart.

Creative_Elsa

Hi @Scotty28 I also checked Windows 10 and nothing! I am going to direct you to the main thread for Mr. Toffee's Fair and the community manager is posting information there. A player asked the question, with a print screen, about Windows 10 not having anything. I posted my print screen too and tagged the community manager to find out why Windows 10 has nothing. You will be able to see what he says once he replies at this link.

https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair#latest

Scotty28

I lost my quests. Got the toffee guy which was useless. Now I have nothing. Playing on Windows 10. Play on my laptop and my computer two different names. Lost everything on the laptop. Computer fine and never got the toffee guy which I was happy because it is a useless game intended to make you spend money on boosters.

Creative_Elsa

Hey guys, are you aware that there is a post here in the community talking about Mr. Toffee's Fair and all the comments and complaints about not getting the quests anymore. Here is the link so please express your thoughts there. https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair/p1

Bumblebeee

All of my quests and rewards have also disappeared. I have been playing Candy Crush games for about 8 years, this is very disappointing

The Toffee guy is not appearing anywhere either

Yosca

@Yaz_Milani I don’t have it either. Like I said before, I’m really NOT amused....

Yaz_Milani

@Yosca Not everyone has Mr toffees fair available. It doesn’t make sense for all the boosters to be taken away.. what next? The daily bonus? I would be very discouraged like @Anne_Martin said

Yosca

Anne_Martin said:

king, are the quests gone? I feel I'm wasting my time now

I think so. With Mr. Toffee’s fair you can win prizes. See this:
https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair#latest

Anne_Martin

king, are the quests gone? I feel I'm wasting my time now

Anne_Martin

even worse then... and they don't answer. Not right

Suzie-4

Anne this is nothing to do with Facebook outage. It hppened 2 days ago. This is King messing
about.

Anne_Martin

the level I am on is impossible without boosters...I think it comes from Facebook being down, but I will give up if the quests don't come back.
I don't buy boosters either.

Yosca

Suzie-4 said:

I am on 2703. The games are very hard at this level and I need the boosters collected in the quests to progress. I sometimes use my freeplay 1/2 hour just to complete quests and get the prizes. If King is taking this away, I will dekete game.
What is King up to? They have messed up Candy Crush too and stopped the prizes there.
Just after money, now it seems.

I agree. Same for Saga. Give every player the opportunity to get free boosters. I have never bought boosters and never will.

Suzie-4

I am on 2703. The games are very hard at this level and I need the boosters collected in the quests to progress. I sometimes use my freeplay 1/2 hour just to complete quests and get the prizes. If King is taking this away, I will dekete game.
What is King up to? They have messed up Candy Crush too and stopped the prizes there.
Just after money, now it seems.

Yosca

Only Candy Crush Saga. The other games I’m not interested. Right now I see Saga has a problem as well. (Doesn’t show challenges). Well I hope I will get Mr. Toffee soon, or they can give me back the medal

Creative_Elsa

Well you are very lucky to be at he end because I’m not. Do you play the other Candy Crush games?

Yosca

Yes I do. And I have finished all levels, and can play BGH the whole week. But if I won’t get prizes I feel like I’m stuck. Waiting for new levels, playing BGH and no challenges.

Creative_Elsa

They might start creating new events in the future. Do you get Bubblegum Hill?

Yosca

Thank you for your help. So, as long as I don’t have Mr. Toffee I’ll get no prizes anymore? If that’s so I think it is unfair.

Creative_Elsa

I just found out that it's still in testing but as they find out that it's working more players should start to see this. Hopefully you will get it soon.