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The last 2 days I've entered the rocket rush extreme and I haven't received any striped candy counts for all the levels I've completed. Why is that?
Hi, thank you for the reports.
We want to inform you that we are currently experiencing issues with the progression and scoring of the Rocket Rush challenge. Our team is aware of this and working hard to resolve as soon as possible.
We apologize for any incovenience and we really appreciate your patience and understanding. We will keep you updated as soon as we have more information or the issue is fixed.
Thank you again!
Are you able to check what version of the game you have and what platform you're on? If it still is around we'd definitely like to have a closer look at that. I understand that it must be frustrating to have several discussions, but anything you can add here like that info or screenshots would be appreciated!
No, it is not fixed. It only works maybe one out of every 4 days. Yes I have complained to the help center several times.
Hi @D0ggie34
That depends on the device you're playing on, here are some guides on how to update your game app depending on your platform:
I hope this helped! Have a sweet day! ⭐️
how do I update the game?
Hey there everyone!
This issue of Rocket Rush not counting Striped Candies should now have been fixed in the latest version of Soda. Please make sure to update your game today if possible so that the event will work correctly for you moving forward.
Tagging players in this thread who have mentioned it:
@Nick-3 @california213 @sara_dlc @Laurie_Stoll @corasturn @D0ggie34 @king5127
My “Rocket Rush” doesn’t work for 2 days. Please fix it, thanks.
Hi D0ggie34, and welcome to the Community! 🤗
We’re aware of the issue affecting the Rocket Rush event where your collected Striped Candies aren’t being counted. That’s definitely not the kind of fun we had in mind, and we’re really sorry for the inconvenience.
Rocket Rush event
collected Striped Candies aren’t being counted
The sweet news? Our brilliant team is already on the case and working hard to blast this bug into space!
Hang tight—we’re doing everything we can to fix things as quickly as possible.
Thanks a ton for your patience—We’ll have you rocketing ahead again in no time. ✨
Please fix and give me a credit when fixed.
Thank you,
Lisa
It would be helpful if you gave us the rewards we deserve. I would have won it twice and it stopped counting striped candles halfway through. I'm so over this game. Too difficult to earn boosters. Way too many extremely difficult levels. Even Bake a cake is ridiculous.
I also have this issue it is now happening for the third time that’s why I came here😳. Very frustrating
same here, my score got stuck at 105 no matter how many more levels I passed.
When I play Rocket Rush it is not tracking my stripes to get credit.
same for me It’s not working
Hi @Nick-3 , I am sorry to hear that your stripped candies are not added to your score. Please keep in mind that you must win the level in order for them to be counted.
In case the issue persits e usually recommend these steps to make sure that nothing is wrong or broken in your game:
-Restart: Force close apps and restart your device.
-Updates: Check that you have the latest game and device updates.
-Memory: Keep at least 2GB of free storage for smooth gameplay.
-Connection: Use WiFi instead of cellular data.
-Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
If you continue having troubles please Contact Support directly so that we can further best guide you.
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Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
