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katsib
katsib Posts: 3

Level 1

Why do I not get my daily bonuses? It says what I am suppose to get for the day but they don’t appear when I play the game

Answers

  • Palash_Sarma
    Palash_Sarma Posts: 19,171

    Hi Welcome to Soda Community

    If your Daily Bonus in Candy Crush Soda Saga isn't appearing, several factors could be at play. It could be due to the game not syncing correctly with the servers, a bug, or even a reset in your daily bonus progress. Here's a breakdown of potential causes and how to troubleshoot:

    1. Server Sync Issues:

    Connection Problems:

    Make sure you have a stable internet connection (WiFi or cellular). A weak or unstable connection can prevent the game from properly syncing with King's servers and receiving your daily bonus.

    Game Reconnection:

    Try restarting the game, closing the app entirely, and then reopening it. This can force a reconnection to the servers and potentially resolve the sync issue.

    Re-log in:

    If you're logged in with a King account, try logging out and logging back in.

    2. Game Bugs and Glitches:

    Cache Issues:

    Clearing the game's cache might resolve temporary glitches. However, be aware that clearing cache will also remove your boosters, so consider if you're okay with that.

    Game Updates:

    Ensure your game and device are updated to the latest versions. Outdated versions can cause various issues, including bonus problems.

    3. Daily Bonus Reset:

    Missing a Day:

    If you happen to miss a day, your daily bonus streak might reset. While you'll still receive daily rewards, your streak will start over.

    Device Updates:

    Sometimes, device updates or one-time glitches can reset your daily bonus progress.

    4. Other Potential Issues:

    Account Issues:

    If you're playing on multiple devices, ensure you're logged into the correct account.

    Time Zone Issues:

    If your device's time is incorrect, it could interfere with the daily bonus timing.

    Troubleshooting Steps:

    Check Connection: Ensure a stable internet connection.

    Restart Game: Close and reopen the app to force a reconnect.

    Clear Cache: If you're comfortable with losing boosters, try clearing the game's cache.

    Update Game/Device: Make sure your game and device are updated.

    Re-log in: If using a King account, try logging out and back in.

    Contact Support: If the issue persists, reach out to King's support for further assistance.

    Thank you 😊

  • katsib
    katsib Posts: 3

    Level 1

    Thanks. I did log out and log in again so I will see what happens tomorrow.

  • piatiffi
    piatiffi Posts: 16

    Level 2

    It's not working for me either. Have you changed the rules? So annoying

  • katsib
    katsib Posts: 3

    Level 1

    that’s what I thought too. Maybe I was missing something?

  • piatiffi
    piatiffi Posts: 16

    Level 2

    I contacted the company & they fixed the problem

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