Level 1186

Question

I'm having A BIG ISSUE WITH 1186!!!!!!!! HERE I GO AND BUY STUFF AND I RECEIVE REWARDS I HAD OVER TWO HOURS OF FISH AND OVER 4 HOURS OF BOMBS AND 4 HOURS OF LIVES AND HERE I AM ON LEVEL 1186 AND I'VE USED OVER 2 HOURS OF LIVES AND OVER 1 HOUR OF BOMBS AND I'M NOT GETTING ANYWHERE!!!! !! THAT LIL WHATEVER IT IS IN THE SHELL THAT TAKES ALL OF THE BLUE NO MATTER IF IT'S FISH OR ANYTHING THAT IS BLUE IS WASTING MY TIME AND MONEY! !! !!!! I WANT A I WANT A REFUND FOR THE MONEY I'M WASTING ON THIS LEVEL! !!!! ! THIS SODA GAME IS GETTING TO BE UNREAL WITH WASTING MY MONEY!!! ! I CAN WASTE IT ON MY OWN I DON'T NEED TO SIT HERE PLAYING THE GAME FOR 4 HOURS AND NOT GET ANYWHERE!!!!! IT'S REDICULOUS!!!!! TO SIT ON 1 LEVEL FOR 4 HOURS BECAUSE OF THIS THING THAT TAKES ALL OF THE BLUE NO MATTER WHAT YOU DO!!!!!!!! SO WHAT DO YOU SUGGEST I DO? ?? ??????

Creative_Elsa · Accepted Answer

Hi @User1234, are you aware of how the Sprinkleshell Turtle works?  I created a video on this game and below is what I wrote about him.
The Sprinkleshell
Turtle –
this little guy has a cyan body and a color bomb (chocolate ball) shell.  The object of this level is to make matches
with the cyan candies.  You need to feed
him this color and the more that you feed him, the energy bar underneath him
fills.  When it’s completely full, he
will shake letting you know that he wants you to clear a color from the
board.    Click on him and then click on
a color and watch him eat all those colored candies.

He really is a cute little guy and very helpful if used the right way.  Regarding your purchases we cannot help you with that here in this community as payment issues involve sensitive data and
require personalized support we do not support these queries in the community.
You can find the steps to take here:  
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

User1234 · Accepted Answer

Thank you for your time and help Elsa!!! I really appreciate it 😊

Creative_Elsa · Accepted Answer

Hi @User1234, you are welcome!  Did you ever go ahead and write to them about your purchased boosters?

Creative_Elsa · Accepted Answer

Thanks for your quick response back to me.  Have a happy crushing day!