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Hii I am on the level 1495 when I passed the level candy crush soda close as it own and my level 1495 showing as pending I already passed this level at 50 times but still pending don't know why plz help me
Hi there, and welcome to the Community! 🤗
I am sorry to hear you're having this issue with your level not registering.
Every level require a few tasks to be completed in order for it to be passed. It can be to clear some kind of blockers, to gather a number of items etc. But completing those tasks alone does not mean you have already passed the level. In order to pass a level, you need to pass the score counting screen and wait for the game to exit the level screen back to the game map.
That means that if your game freezes or closes before the score counting is over, or before the game leaves the level screen, the level will be counted as failed, and you will have to do that level again, losing any assistance you may have gotten to play it before.
Unfortunately, we are not able to pass the level again for you. But please try it again, and if the issue remains, please reach out to our Player Support team via game app or via Contact us, they're more equipped to help you with your game as best as they can.
Contact us
Here's a guide if needed:
Have a nice day! ⭐️
Hi there. Sorry to hear you're having this issue with your level not registering.
That means that if your game freezes or closes before the score counting is over, or before the game leaves the level screen, the level will be counted as given up, and you will have to do that level again, losing any assistance you may have gotten to play it before.
Unfortunately, we are not able to pass the level again for you. But please try it again, and if the issue remains, please reach out to our Player Support team via game app or via https://soporto.king.com/contact they're more equipped to help you with your game as best as they can.
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