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Facebook login

Bricorn

OK, my only login option is Facebook, nothing else is coming up. But it's greyed out. Got through a couple of levels on Android phone, then lost Mr Toffee (no quests either unfortunately) closed/opened, restarted phone, nothing. Opening on PC (Windows app), also can't log in, again Facebook only option and greyed out. Progress hasn't pulled through either. Also on PC, won't open at all from Facebook.

Anyone else seeing this, all other apps / websites are OK. including Facebook.

Seems like King doing something, anybody heard anything about that?

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Creative_Elsa

Hi @Bricon, let's try some troubleshooting to see if that helps. Clear the history on your device and then make sure that you have the most recent version of the game. I think I got an update yesterday for the game. Then click on this link and continue with the troubleshooting to see if works. You can also uninstall the Facebook app and resinstall it again. Do NOT uninstall the game and that should only be a last resort because you will lose all your lives and boosters. Please let me know if the troubleshooting works for you.

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

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Bricorn

Elsa said:

Hi @Bricorn, hope that you enjoyed your beer! I hope that you have better luck with the game today.

Thanks, sort of stuck on Mr Tofu. Finally have 2 team mates showing, but there aren't any tiles that I have any reasonable chance of getting without using boosters left - 5 ticks (4 by me) and no progress Rom either of them today.

The beer was good, I may have more tomorrow.

Creative_Elsa

Hi @Bricorn, hope that you enjoyed your beer! I hope that you have better luck with the game today.

Bricorn

Aaaannnndddd about 30 minutes later, it connected, again, it was nothing I did.

that's me done for the day anyway, I've done my 2 tiles, so I can't really move on. Time for a beer.

Bricorn

OK, today's issue;
I AM connected to Internet and Facebook.

I blame Mr Turkey again!

Screenshot_20190325-160212_Candy Crush Soda.jpg

Bricorn

OK, today's issue;
I AM connected, I'm posting this, so that pretty much proves that.

There have been more issues since Mr Pain-In-The-[...] appeared than I've seen in several years.

Kill this toffee flavoured turkey please!

Bricorn

Elsa said:

Alright! That is wonderful news @Bricorn! Have you gone to the main thread for Mr. Toffee's Fair to express your thoughts on this? If not, here is the link: https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair/p1

Oh, yes, I've been commenting on that thread, thanks. Nothing complimentary though and I'm running out of ways to say how I feel about it without swearing!

Creative_Elsa

Alright! That is wonderful news @Bricorn! Have you gone to the main thread for Mr. Toffee's Fair to express your thoughts on this? If not, here is the link: https://community.king.com/en/candy-crush-soda-saga/discussion/252010/new-feature-mr-toffees-fair/p1

Bricorn

Aaaannnddd, all is back as it was on both devices. I did nothing, so I still think it was King, but hey ho, all is well again.

Now, about that bloody Mr Toffee!

Bricorn

Elsa said:

Hi @Bricon, let's try some troubleshooting to see if that helps. Clear the history on your device and then make sure that you have the most recent version of the game. I think I got an update yesterday for the game. Then click on this link and continue with the troubleshooting to see if works. You can also uninstall the Facebook app and resinstall it again. Do NOT uninstall the game and that should only be a last resort because you will lose all your lives and boosters. Please let me know if the troubleshooting works for you.

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Thanks Elsa, but I din't see how the problem can be at my end; this morning it worked as expected on Windows 10 and Android, this evening it works on neither. Nothing else is having problems, only Soda Saga.

Creative_Elsa

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device