Whenever I get a stripped candy 🍭 piece, it doesn’t go on my page. What can I do?

Question

why doesn’t the candy 🍭 piece I earn it win not go into my page?

PrettyBubbles · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3393172#Comment_3393172

Hi my friend Please follow the advice given above to contact our customer support team 💓

ScubaMom6 · Answer

I just got #19 from soda supreme but it did not add the 4 lollipop 🍭 to my screen!

Tetem' · Answer

Hi and welcome to the Community! 🤗 I am sorry to hear that you're having issues with the game not adding your earned striped candies. Let's try a few things to prevent this from happening again: * Restart the Game: Sometimes, a quick restart can fix issues. * Check Your Connection: Make sure you have a stable internet connection. * Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs. * Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue. If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. Here's a guide if needed: https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue Have a nice day! ⭐️