Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Need help with the Soda? Ask your question or check for answers here.
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Complaint

Can you send me a valid contact at King to file a complaint against one of your Customer Support Agents named Erik? I have tried to work with him in the past and get nothing but "air" as a response. I should have received a reward for winning the Weekly Contest 3 weeks in a row but it did not show up. Once again, Erik said if I did not have a screenshot of what I won he could not help me. That is a worthless answer. This is his standard response to everything. Please send a valid contact. Thank you.

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LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3052222#Comment_3052222

Hey there, so the Player ID is something that you can find in your settings in the game - you can see the instructions on this page: https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id

The reason we ask for it specifically is so that we can be sure that we're looking at the right player and can help you properly. If you can provide this, I'd be happy to help you out further!

sbeaman

How do I find my Player ID? You have my account in your sights. My email is in your sights. My full name if [Name Redacted]. I still need a valid contact to file a complaint against your agent Erik. He does not need a screenshot. I am placing a complaint about a reward I did not receive and he has essentially called me a liar??????? I am so offended by this person. No other agents make such ridiculous requests. It is laziness on the part of Customer Service and specifically Erik. If it, as you say, has been on the "RADAR" why could he just not tell me that instead of make such a big deal of the stupid screenshot?. Again, please send me a name and contact at your corporate office. Thank you.

LoFiGummy

Hey there @sbeaman, sorry to hear about this issue - It's been on the studios radar and hopefully it will be fixed for everyone soon.

Unfortunately we can't help with these types of issues in the forum, but it sounds like the person wants to confirm that you have played the event so that your reward can be given.

If you can share your Player ID with us here, I could also ask the studio to take a look at it though!

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LoFiGummy

Hey there @sbeaman, sorry to hear about this issue - It's been on the studios radar and hopefully it will be fixed for everyone soon.

Unfortunately we can't help with these types of issues in the forum, but it sounds like the person wants to confirm that you have played the event so that your reward can be given.

If you can share your Player ID with us here, I could also ask the studio to take a look at it though!

sbeaman

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3052222#Comment_3052222

The reason we ask for it specifically is so that we can be sure that we're looking at the right player and can help you properly. If you can provide this, I'd be happy to help you out further!

unknown

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unknown

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How do i contact customer support?
How do I contact customer support?
extra lives
I play my five levels, it shows I will get five extra when it goes fishing. And them it only gives me 1 extra lives life.
I logged in using Facebook
when I did login using facebook I ve lost my 24 hours boosters
Any competitions going on now?
Hello everybody, I would like to learn how to join a team and compete
Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:

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