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How long for player support to respond?

I submitted a help ticket on 21st November 2025 and received an automated response so I replied back to that e-mail the same day and have had nothing since.

How do I get help from player support?

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Comments

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3442696#Comment_3442696

You are very welcome 💓

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3442512#Comment_3442512

Thank you so much for your help, I’ve received a response and it’s resolved my issue.

Hi my friend your ticket number has been checked and a response other than automated was given

Please scroll down your email you may have missed it 💓

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3442161#Comment_3442161

I have passed it on

In the meantime can you tell me what help you are waiting to receive 💓

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3442139#Comment_3442139

Thank you, it’s 16110478.

Hi my friend sorry you are still waiting

Could you please post your ticket number and I can pass it on to our and they will look into it for you 💓