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The gold I purchased has not been credited to my account. The two separate gold items and gifts I purchased yesterday evening have not been credited to my account. What should I do about this?
Hi my friend sorry to hear this has happened
Please reach out to our customer support team by selecting the contact us tab at the bottom of this page
First you will receive an automated reply please reply back to this and explain again 💓
None of the steps you listed resolve the issue. I have already restarted the game multiple times, logged out and back in, checked my Google Play purchase history, and confirmed that both payments were successfully completed.
I am contacting you from multiple channels and only receiving repetitive, automated responses. I cannot reach a real person, and this process is a waste of time.
There are two confirmed payments and no delivered rewards. This is not a user-side problem, and these generic instructions are irrelevant.
I expect an immediate manual review and resolution of this issue—either the rewards are credited or the payments are refunded. Please stop redirecting me to AI responses and unnecessary steps.
Hi Welcome to Soda Community
Please try following steps
Restart the game and check your inventory. Log out and log back into your account. Check Google Play purchase history for pending or unauthorized purchases. Cancel any pending purchases. Restart the game again. If unresolved, contact support with your Google Play order receipt and order number.
You can also main players support area mein your game id and purchase receipt here
Hope it works
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
