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Small score area...

poo342

Hello Please view the following:

Ever since the last test on the game (to block players from re-playing completed levels) The score area is quite small. Please resize this area. The small score area is abit hard to read. thanks

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poo342

hello:

resoluition 3840 x 2160 scale 300% onn vizio 42 inch tv

Note: The display was correct until the latest game test.

LoFiGummy

Hey again @poo342, thank you so much for sharing it.

It turns out the studio has had a hard time to fix this, so any more info you can give us will be extremely helpful. If you can tell us any of the following details we'll be super thankful:

What is your screen resolution? (ex 1920x1080) Check this by going to:
- Start > Settings > System > Display.
What monitor are you using for your computer? (as in model name and size)

We've also sent you a small reward as a thank you for the help so far 🙏

poo342

Hello, my player ID is 15020204697

LoFiGummy

Hey there @poo342 to help the developers investigate this issue, would you mind sending us your Player ID so that we can look at it more closely?

You'll find it on the following link:

Find my Player ID

poo342

I completed the list of tasks. No change in the game.

Alex_The_Witch

Hey there @poo342 . Thanks for replying with that info.

Please try these steps and let me know if they help at all:

Sign in to your Microsoft account.
Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
Update the game:
- Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
- Click Update on the game only, from the games list.
To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Thanks in advance!

poo342

windows 11. desktop

Alex_The_Witch

Hey there @poo342 . Hope you're doing well.

I'm sorry you're experiencing this situation. I would like to rule out any technical issues, and for that I want to ask you to follow some basic troubleshooting steps. Could you please tell me what's the device/platform you play on:

Android, iOS, Kindle, Windows, FB (Browser). Thanks in advance and have a great day.

Accepted answers

All comments

Alex_The_Witch

Hey there @poo342 . Hope you're doing well.

Android, iOS, Kindle, Windows, FB (Browser). Thanks in advance and have a great day.

poo342

windows 11. desktop

Alex_The_Witch

Hey there @poo342 . Thanks for replying with that info.

Please try these steps and let me know if they help at all:

Sign in to your Microsoft account.
Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
Update the game:
- Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
- Click Update on the game only, from the games list.
To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Thanks in advance!

poo342

I completed the list of tasks. No change in the game.

LoFiGummy

Hey there @poo342 to help the developers investigate this issue, would you mind sending us your Player ID so that we can look at it more closely?

You'll find it on the following link:

Find my Player ID

poo342

Hello, my player ID is 15020204697

LoFiGummy

Hey again @poo342, thank you so much for sharing it.

It turns out the studio has had a hard time to fix this, so any more info you can give us will be extremely helpful. If you can tell us any of the following details we'll be super thankful:

What is your screen resolution? (ex 1920x1080) Check this by going to:
- Start > Settings > System > Display.
What monitor are you using for your computer? (as in model name and size)

We've also sent you a small reward as a thank you for the help so far 🙏

poo342

hello:

resoluition 3840 x 2160 scale 300% onn vizio 42 inch tv

Note: The display was correct until the latest game test.

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