Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

@QueenB
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to old levels.
I have been playing candy soda 2106 and candy friends 241.

Can you please fix this ?

Thanks!

Aha, sorry about that 😬

Ok, so the steps are different for Android, and that is basically to reinstall the game app. This will mean that any saved up boosters, lives and progress made on extra features will be reset but your game progress and Gold bars will be fine.

Does level 2494 sound correct? If yes, go ahead and reinstall the game app and make sure it gets connected to the email you have provided.

I'll make sure you get a compensation once the issue has been solved 😉

Chrisho

@QueenB

Thanks for helping! I am playing on an Android mobile device for the sww@shd.edu.hk account, do I follow the same steps?

Thanks and sorry for all the questions!

Thanks for clarifying!

So all good with this account as well as I can see the Gold bars are available, did you try the steps I've provided above?

Just make sure you connect the game app back to Kingdom using this email address sww@shd.edu.hk

Chrisho

@QueenB

Thanks for you reply!

Actually the problem happened to my other kingdom account: sww@shd.edu.hk

The number of gold bars are still 0, and I can’t log in to my kingdom account or access online races like the bubblegum hill.

Thanks in advance for you help!

Welcome to our Community @Chrisho🤗

All looks fine f rom our system so you might want to try reconnecting the game app to Kingdom and see if that helps. In order to do this on your Apple device:

- Disconnect the game from Kingdom (if connected).

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (very important).

- Restart the device and try connecting the game back to Kingdom.

Hope this does the trick

Chrisho

Ever since the last update of Candy Crush Soda Saga I haven’t been able to log in to the kingdom using my email, and the 693 gold bars I own disappeared. I play on my Android mobile device. Please help.

@kDizzle

@QueenB

Yes it’s all back to normal. Thanks !

This is something we can definitely fix @kDizzle😉

I believe I might have your game records so the next time you open the game, you should be back at level 1510 and have your boosters back.

Can you confirm this when you have the chance? Thanks 🙂

@Xarly
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to level 1477 when I’m on 1510 AND deleted all my boosters (had 21 of everything).

Can you please fix this ?

Xarly

Hey all,

Apologies for not jumping on this earlier. This is far from ideal and I will make sure you are all compensated properly once we get this fixed.

Just to be clear, did any of you tried reinstalling? Do not worry about your progress or any boosters you might lose, we will compensate either or accordingly. We have seen that reinstalling fixed this issue in other cases so it would be great if you can try that as our first step. If once you have done this, it doesn't work, please let us know and we will be able to dig deeper and work on it.

Again, very sorry for the delay on this matter, I understand that the situation here has been far from ideal for you all and I'm sorry this was the case.

Please try reinstalling and let me know how it went. (And @me if you see I don't reply. I will make sure I don't miss any of it moving forward)

Cheers,
Xarly

Elsa said:

I just elevated this message so maybe we can find out what's going on. I'll let you know when I hear something. Please let me know if any of you are able to connect again.

Has there been any update to this happening? I still cannot connect to the game. When I type in my password it says there is a game error. It’s rather pointless to play if you don’t get to interact or get rewards or be able to save your play.

I just elevated this message so maybe we can find out what's going on. I'll let you know when I hear something. Please let me know if any of you are able to connect again.

parrothead

I’m playing on an iPad version 10.3.3
MD520LL

Elsa said:

Hey guys, I finally figured out what you are all talking about with playing the game through your email. You are playing the game through "the Kingdom". You can either play on Facebook or through the Kingdom so you are playing through King's login. Can all of you please tell me if you are playing on a mobile device and which one? Or are you logging into the Kingdom through Windows 10. I am starting to see more of these messages and in order to pin point the problem they need to know where you are playing the game.

I’m playing on an IPhone 8Plus that has all updated hardware and software. Thanks

kDizzle said:

I answered this question WEEKS ago. Playing on iPad. Still not resolved.

I know that you already answered but I am waiting for the others because I need to see if this is a pattern.

I answered this question WEEKS ago. Playing on iPad. Still not resolved.

Hey guys, I finally figured out what you are all talking about with playing the game through your email. You are playing the game through "the Kingdom". You can either play on Facebook or through the Kingdom so you are playing through King's login. Can all of you please tell me if you are playing on a mobile device and which one? Or are you logging into the Kingdom through Windows 10. I am starting to see more of these messages and in order to pin point the problem they need to know where you are playing the game.

I just thought of something else! If you are playing the game on Windows 10 you can uninstall the game app and reinstall it again. You should not lose your boosters. I have done it and didn't lose anything. But if you are playing the game on your mobile device, uninstalling and reinstalling the game will cause you to lose your lives and boosters. I sure hope that you all say that it's Window 10 because that could be an easier fix.

Elsa said:

candysodaLAFL said:

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

Please explain to me how you can play the game with email.

Ive always used my email address to login I have a gamer Id name and I’m continuously logged in. Now when I try to log in it gives me an error as well as saying it cannot connect to WiFi which makes no sense because I am clearly on WiFi. It appears this affects all users without Facebook. I’m not getting on Facebook to play a game so I’ll just stop playing. It’s not fun at all and the Fact I’ll lose my progress if I reset the game or get a new phone makes it even more pointless to play.

Welcome! 👋

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Accepted answers

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Problem fixed for CC Soda at level 3681...

All comments

I want to scream! I want to walk away from my computer! Thank you for letting me vent. I am going to see if I can get a community manger to report this because there are now a couple of you reporting this.

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

parrothead

I’m having the same issue

kDizzle said:

No login via email. I don’t use FB.

Can you please explain to me how you can log in via email? I didn't know that it was a possibility.

candysodaLAFL said:

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

Please explain to me how you can play the game with email.

parrothead said:

I’m having the same issue

Are you also doing it via email? I am so confused because I thought the only way to play the games was with Facebook, the Kingdom or without anything if on a browser.

I have a King ID which has my email address attached to it. So I have a username and password. This is still an issue so I’ve stopped playing as these types of things continue to happen. Upgrades are made and suddenly you lose all your boosters or you can’t connect.
This feels like a purposeful move to push users into a FB login - why would I want to share my data with FB !!!!!

Elsa said:

candysodaLAFL said:

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

Please explain to me how you can play the game with email.

Ive always used my email address to login I have a gamer Id name and I’m continuously logged in. Now when I try to log in it gives me an error as well as saying it cannot connect to WiFi which makes no sense because I am clearly on WiFi. It appears this affects all users without Facebook. I’m not getting on Facebook to play a game so I’ll just stop playing. It’s not fun at all and the Fact I’ll lose my progress if I reset the game or get a new phone makes it even more pointless to play.

I answered this question WEEKS ago. Playing on iPad. Still not resolved.

kDizzle said:

I answered this question WEEKS ago. Playing on iPad. Still not resolved.

I know that you already answered but I am waiting for the others because I need to see if this is a pattern.

Elsa said:

Hey guys, I finally figured out what you are all talking about with playing the game through your email. You are playing the game through "the Kingdom". You can either play on Facebook or through the Kingdom so you are playing through King's login. Can all of you please tell me if you are playing on a mobile device and which one? Or are you logging into the Kingdom through Windows 10. I am starting to see more of these messages and in order to pin point the problem they need to know where you are playing the game.

I’m playing on an IPhone 8Plus that has all updated hardware and software. Thanks

parrothead

I’m playing on an iPad version 10.3.3
MD520LL

I just elevated this message so maybe we can find out what's going on. I'll let you know when I hear something. Please let me know if any of you are able to connect again.

Elsa said:

I just elevated this message so maybe we can find out what's going on. I'll let you know when I hear something. Please let me know if any of you are able to connect again.

Xarly

@Xarly
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to level 1477 when I’m on 1510 AND deleted all my boosters (had 21 of everything).

Can you please fix this ?

@QueenB

Yes it’s all back to normal. Thanks !