Candy Crush Soda Saga

mercerik said:

Karolykaaa said:

I can't connect to WiFi on Candy Crush Soda Saga for weeks. I checked my desktop connection several times, I do have, but the game says I don't. How can I solve this? Anyone having the same problem?

@Karolykaaa

Hi there!

How do you connect to the internet? Do you connect directly to the computer via modem or is your modem connected to a router and the router is connected to the back of the computer via Ethernet cable? The router provides WiFi Connections to several devices in the household. Is this what you currently have?

Please let me know!

Thanks!

There is no router connected

QueenB said:

@Karolykaaa

Ok don't worry, I'll be able to get you back on track at level 685 as soon as we solve the issue so delete the game app, connect it back to Facebook and let me know when this has been done so I can get your game back on track.

The only problem is I don't have Facebook

@Karolykaaa

Ok don't worry, I'll be able to get you back on track at level 685 as soon as we solve the issue so delete the game app, connect it back to Facebook and let me know when this has been done so I can get your game back on track.

mercerik

Karolykaaa said:

I can't connect to WiFi on Candy Crush Soda Saga for weeks. I checked my desktop connection several times, I do have, but the game says I don't. How can I solve this? Anyone having the same problem?

@Karolykaaa

Hi there!

How do you connect to the internet? Do you connect directly to the computer via modem or is your modem connected to a router and the router is connected to the back of the computer via Ethernet cable? The router provides WiFi Connections to several devices in the household. Is this what you currently have?

Please let me know!

Thanks!

QueenB said:

If you're supposed to be on level 627, then you're good and should reinstall the game app.

Note that you will lose any saved items such as boosters, lives and any challenge that you have completed or currently playing will get reset, this goes for the Daily Bonus as well.

Once the issue has been solved, I'' compensate you for the trouble 😉

I'm on level 685

If you're supposed to be on level 627, then you're good and should reinstall the game app.

Note that you will lose any saved items such as boosters, lives and any challenge that you have completed or currently playing will get reset, this goes for the Daily Bonus as well.

Once the issue has been solved, I'' compensate you for the trouble 😉

QueenB said:

Hi @Karolykaaa

Is this happening on Windows 10 app? If yes, lets remove the game app and install it again. You can uninstall the app by searching for the game name in your ‘Search’ bar on your PC. When you see it appear, right-click on the name. From here, please choose ‘Uninstall’ from the list of options.
To reinstall, simply search for this again in your Windows Store and remember to connect the game app back to Kingdom so your game progress can sync back.
Hope this does the trick!

Yes, the only thing I have doubts about is that it doesn't let me log in the game (because of the connection issue) and I'm not sure if my game progress will be saved

Elsa said:

Hi @Karolykaaa it's the weekend so he won't see your message until he's back in the office at the beginning of the week.

Yeah right, sorry

Hi @Karolykaaa

Is this happening on Windows 10 app? If yes, lets remove the game app and install it again. You can uninstall the app by searching for the game name in your ‘Search’ bar on your PC. When you see it appear, right-click on the name. From here, please choose ‘Uninstall’ from the list of options.

To reinstall, simply search for this again in your Windows Store and remember to connect the game app back to Kingdom so your game progress can sync back.

Hope this does the trick!

Hi @Karolykaaa it's the weekend so he won't see your message until he's back in the office at the beginning of the week.

@Xarly are you still here?

Xarly said:

Alright, so, the way I read this is that you currently don't have WiFi connection whatsoever, and Soda is one game affected by it. Is that correct? Or do you have internet connection but Soda just won't connect?

Second one, just the game doesn't connect

Xarly

Alright, so, the way I read this is that you currently don't have WiFi connection whatsoever, and Soda is one game affected by it. Is that correct? Or do you have internet connection but Soda just won't connect?

Xarly said:

Hey @Karolykaaa ,

I'm sorry to hear about this! It doesn't sound like a great experience at all, but I'm sure we can get this fixed. Can you please let me know if this is happening on other games as well or is it exclusive to Soda?

We first need to understand if the issue is in your device or in the game but, given that there aren't any other cases, I'm assuming that it's device-specific. Hopefully your response clears things out .

Cheers,
Xarly

Hello, welcome

. So, I don't play any other King game, only Soda, so I can't say anything about that. Yes, the issue is probably in my device, but I find it weird cause it always worked for me, but somehow WiFi disappeared about a month ago...

Xarly

Hey @Karolykaaa ,

I'm sorry to hear about this! It doesn't sound like a great experience at all, but I'm sure we can get this fixed. Can you please let me know if this is happening on other games as well or is it exclusive to Soda?

We first need to understand if the issue is in your device or in the game but, given that there aren't any other cases, I'm assuming that it's device-specific. Hopefully your response clears things out

.

Cheers,
Xarly

Elsa said:

It makes no sense that you cannot connect to WiFi. I haven't seen anyone else reporting this game and no WiFi connection. I am going to tag @Xarly who is the Community Manager. Maybe he can offer something to help you. He should be back in the office tomorrow so he will see this then.

Okay, thank you

It makes no sense that you cannot connect to WiFi. I haven't seen anyone else reporting this game and no WiFi connection. I am going to tag @Xarly who is the Community Manager. Maybe he can offer something to help you. He should be back in the office tomorrow so he will see this then.

Elsa said:

Now I understand what you are saying. No one is getting these events in the game except for Mr. Toffee's Fair. Bubblegum Hill is available on the weekends. Are you getting that?

No, since I have no WiFi, I'm not getting anything like that

Now I understand what you are saying. No one is getting these events in the game except for Mr. Toffee's Fair. Bubblegum Hill is available on the weekends. Are you getting that?

Elsa said:

If you are playing without wifi are you getting the daily bonus? I thought that you have to be logged in with a server but I could be wrong.

Yes, I still get daily bonuses, just races, other players, high scores etc... aren't available

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Xarly said:

Alright, so, the way I read this is that you currently don't have WiFi connection whatsoever, and Soda is one game affected by it. Is that correct? Or do you have internet connection but Soda just won't connect?

Second one, just the game doesn't connect

@Xarly are you still here?

Hi @Karolykaaa it's the weekend so he won't see your message until he's back in the office at the beginning of the week.

To reinstall, simply search for this again in your Windows Store and remember to connect the game app back to Kingdom so your game progress can sync back.

Hope this does the trick!

Elsa said:

Hi @Karolykaaa it's the weekend so he won't see your message until he's back in the office at the beginning of the week.

Yeah right, sorry

QueenB said:

Hi @Karolykaaa

Is this happening on Windows 10 app? If yes, lets remove the game app and install it again. You can uninstall the app by searching for the game name in your ‘Search’ bar on your PC. When you see it appear, right-click on the name. From here, please choose ‘Uninstall’ from the list of options.
To reinstall, simply search for this again in your Windows Store and remember to connect the game app back to Kingdom so your game progress can sync back.
Hope this does the trick!

Yes, the only thing I have doubts about is that it doesn't let me log in the game (because of the connection issue) and I'm not sure if my game progress will be saved

QueenB said:

If you're supposed to be on level 627, then you're good and should reinstall the game app.

Note that you will lose any saved items such as boosters, lives and any challenge that you have completed or currently playing will get reset, this goes for the Daily Bonus as well.

Once the issue has been solved, I'' compensate you for the trouble 😉

I'm on level 685

mercerik

Karolykaaa said:

I can't connect to WiFi on Candy Crush Soda Saga for weeks. I checked my desktop connection several times, I do have, but the game says I don't. How can I solve this? Anyone having the same problem?

QueenB said:

@Karolykaaa

Ok don't worry, I'll be able to get you back on track at level 685 as soon as we solve the issue so delete the game app, connect it back to Facebook and let me know when this has been done so I can get your game back on track.

The only problem is I don't have Facebook