Sign Up!

Facebook Candy Crush is back to level 1. help!

Leslie_Cheng
Leslie_Cheng Posts: 7

Level 1

Facebook Candy Crush is back to level 1. help! I already cleared my browser's cache and it's still the same. 

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Leslie Cheng,

    Thank you for posting this here on King Care.

    I am sorry this happened to you in Candy Crush Soda Saga on your Facebook. 

    Can you please try again and let me know how you're getting on?

    Kindest regards and have a great day,

    Tony - King Care Team

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Leslie Cheng,

    Thank you for posting this here on King Care.

    I am sorry this happened to you in Candy Crush Soda Saga on your Facebook. 

    Can you please try again and let me know how you're getting on?

    Kindest regards and have a great day,

    Tony - King Care Team

  • Leslie_Cheng
    Leslie_Cheng Posts: 7

    Level 1

    It's back to zero after I just cleared the cache on Safari. 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    It's back to zero after I just cleared the cache on Safari. 

    Can you please try again Leslie?
  • Michelleflowers1997
    Michelleflowers1997 Posts: 4

    Level 1

    Delete my progress back on level 1

  • Anne_Martin
    Anne_Martin Posts: 300
    if it is on soda, just use the stuff in the right allowing you to go to any level you want, It has happened to me many times, and it works just fine.
  • QueenB
    QueenB Posts: 15,579
    Welcome to our Community @Michelleflowers1997🤗

    I'm sure your game has been backed up so have you by any chance tried the steps from the following link ?
  • Michelleflowers1997
    Michelleflowers1997 Posts: 4

    Level 1

    Still hasn't deleted my progress 

  • Michelleflowers1997
    Michelleflowers1997 Posts: 4

    Level 1

    Remove me from Facebook 

  • QueenB
    QueenB Posts: 15,579
    I think I misunderstood your request @Michelleflowers1997

    If you wish to reset your game back to level 1, please contact our Player Support team herehttps://soporto.king.com/contact

    Keep inn mind that we are not able to remove you from Facebook so please check Facebook support if you want to leave Facebook.

    Hope this helps :) 

Hey! Would you like to give us your opinion?