Facebook Candy Crush is back to level 1. help!

Leslie_Cheng · August 2017

Facebook Candy Crush is back to level 1. help! I already cleared my browser's cache and it's still the same.

Tony_Mc · August 2017

Hi Leslie Cheng,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Soda Saga on your Facebook.

Can you please try again and let me know how you're getting on?

Kindest regards and have a great day,

Tony - King Care Team

Tony_Mc · August 2017

Hi Leslie Cheng,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Soda Saga on your Facebook.

Can you please try again and let me know how you're getting on?

Kindest regards and have a great day,

Tony - King Care Team

Leslie_Cheng · September 2017

It's back to zero after I just cleared the cache on Safari.

Tony_Mc · September 2017

It's back to zero after I just cleared the cache on Safari.

Can you please try again Leslie?

Michelleflowers1997 · May 2019

Delete my progress back on level 1

Anne_Martin · May 2019

if it is on soda, just use the stuff in the right allowing you to go to any level you want, It has happened to me many times, and it works just fine.

QueenB · May 2019

Welcome to our Community @Michelleflowers1997🤗

I'm sure your game has been backed up so have you by any chance tried the steps from the following link ?

Michelleflowers1997 · May 2019

Still hasn't deleted my progress

Michelleflowers1997 · May 2019

Remove me from Facebook

QueenB · May 2019

I think I misunderstood your request @Michelleflowers1997

If you wish to reset your game back to level 1, please contact our Player Support team herehttps://soporto.king.com/contact

Keep inn mind that we are not able to remove you from Facebook so please check Facebook support if you want to leave Facebook.

Hope this helps

Facebook Candy Crush is back to level 1. help!

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