Candy Crush Soda Saga

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why does my screen go black before it is loaded all the way?

when I get ready to play and I click on play the candy bar starts to load and then it gets to a certain % and the screen goes black, not my whole computer screen but the candy soda does. I have rebooted ,cleaned out everything ?

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Xarly

Hi everyone,

Thanks for the tag. Just to be clear, by loading you mean the loading of the game? We have an issue once an ad is being played but I wanted to confirm if that was the case for you here as well or if we are looking at a different story here.

I'll be checking for your reply.

Thanks,
Xarly

Creative_Elsa

I am tagging @Xarly who is the Community Manager.

Creative_Elsa

fancyface said:

Candy Crush on my iPhone the screen goes black I can hear it but can’t play
what can be done?

@fancyface could you please do a print screen showing the black screen. I think we might have a new glitch starting. If you need help doing a print screen please follow the steps on here:

https://www.take-a-screenshot.org/

firebombmarkus

Hi @fancyface and welcome to our adorable Community 😊 I will ask you first to do some troubleshooting for iOS.

https://community.king.com/en/candy-crush-soda-saga/discussion/244191/im-having-technical-difficulties-with-my-apple-device-which-ones-work-best-with-king-games

You can try these steps too.

https://community.king.com/en/candy-crush-soda-saga/discussion/244220/game-keeps-freezing-or-crashing-what-should-i-do

Let me know if this helped you. Have a wonderful day 🤗

fancyface

Candy Crush on my iPhone the screen goes black I can hear it but can’t play
what can be done?

StuckInATree

Does the same thing happen in another browser than the one you normally use Trish?

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StuckInATree

Does the same thing happen in another browser than the one you normally use Trish?

fancyface

Candy Crush on my iPhone the screen goes black I can hear it but can’t play
what can be done?

firebombmarkus

Creative_Elsa

fancyface said:

Candy Crush on my iPhone the screen goes black I can hear it but can’t play
what can be done?

@fancyface could you please do a print screen showing the black screen. I think we might have a new glitch starting. If you need help doing a print screen please follow the steps on here:

https://www.take-a-screenshot.org/

Creative_Elsa

I am tagging @Xarly who is the Community Manager.

Xarly

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